Introduction
DXC Technology, a Fortune 500 global technology services provider, and ServiceNow, an AI platform for business transformation, have partnered to drive innovation in the insurance industry with artificial intelligence.
About the New Platform
DXC is combining its solutions with ServiceNow’s AI capabilities and workflows to introduce DXC Assure BPM (Business Process Management) powered by ServiceNow. The new platform is an end-to-end insurance solution designed to support the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management.
Industry Challenges and Solutions
Insurers are under pressure to accelerate growth and innovation, streamline operations, and provide faster, more reliable services to policyholders. However, they are often constrained by complex and highly manual processes and workflows. To address this, HFS Research finds that 45% of insurers are already investing in technology-driven alignment of their front, middle, and back offices.
Benefits of DXC Assure BPM
DXC Assure BPM combines DXC’s insurance expertise and scale with ServiceNow’s single platform and data model. This integration of AI, data, and workflows aims to reduce process debt, enhance operational efficiency, and improve customer satisfaction. By applying this solution across the entire policy lifecycle, insurers can potentially reduce up to 40% of operational costs typically associated with manual processing, the firms stated.
Statements from Company Leaders
Ray August, President of Insurance Software and Business Process Services at DXC, said: “We are committed to delivering exceptional value to our customers and accelerating business outcomes. Our expanded partnership with ServiceNow will combine our deep insurance expertise with ServiceNow’s advanced AI workflow technology to drive speed, agility and operational transformation for insurers. Together, we are shaping the future of the insurance industry.”
“Unifying ServiceNow’s AI and workflows with DXC’s deep insurance industry insight has the power to change insurance processes in ways never possible before,” said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. Adding: “Together we’re helping accelerate transformation across carriers – bringing greater agility and speed to each and every process.”
