Streamlining Workers’ Compensation Claims in Kentucky
Kentucky Employers’ Mutual Insurance (KEMI), a leading provider of workers’ compensation insurance in Kentucky, has successfully launched the Origami Risk multi-tenant core claims solution. This strategic upgrade significantly boosts the efficiency, speed, and accuracy of their claims handling, enhancing the overall customer experience.
Through this transition, KEMI has introduced several key improvements to better serve its policyholders and internal teams. Jon Stewart, KEMI’s President and CEO, emphasized, “The enhancements our team has configured in Origami’s claims functionalities mark a pivotal shift in how we serve our policyholders and claimants. Our primary goal has always been to simplify and expedite the claims process. These enhancements allow us to deliver on that promise more effectively than ever before.”
Notable Changes and Innovations
KEMI has automated the assignment of claim numbers, streamlining the reporting process. Additionally, the implementation of auto-adjudication accelerates claims processing, improving accuracy and reducing wait times. The integration with external vendors has been expanded, ensuring a smoother experience for policyholders and strengthening KEMI’s collaboration with service providers.
Moreover, the automation of manual tasks has boosted operational efficiency and minimized errors. An updated examiner dashboard coupled with real-time feedback mechanisms has introduced greater transparency in the claims process, enabling KEMI’s team to swiftly address policyholder concerns.
Future Plans and Integration
Following the successful deployment of Origami’s claims solution, KEMI plans to incorporate additional features from Origami, such as policy administration and billing solutions. The consolidation of these core functions into a single platform is set to offer further benefits, including improved speed, accuracy, efficiency, and enhanced service capabilities.
